Luovo Support

Use this page to get help with Luovo, request account deletion, and find common privacy, export, import, and reminder troubleshooting guidance.

Contact

Email han-minhee@outlook.com. Include your platform (iOS or Android), app version, and a short description of the issue. Do not send period dates, symptoms, notes, screenshots with health data, or other sensitive health details unless support specifically needs them.

Support requests normally receive an initial response within 7 days. Luovo is not a medical device. Urgent medical concerns should be directed to a qualified healthcare professional or local emergency services.

Delete your Luovo account and data

If you are signed in, open Luovo's profile or account screen and choose account deletion. This removes the cloud-backed account and associated cloud-backed Luovo data.

If you cannot access the app, email han-minhee@outlook.com with the subject "Luovo account deletion" and include the account email. Do not include health details in the request. After the account is located, the cloud-backed account and associated cloud-backed Luovo data will be deleted.

Local data stored only on your device can be cleared from Luovo settings when available in your installed version, by clearing app data in the operating system, or by removing the app from the device.

Export and import help

Luovo exports can contain sensitive health information. Store exported files privately. Importing a backup may replace the current local app data with the backup contents.

Reminder troubleshooting

If reminders do not appear, check Luovo reminder settings, system notification permission, quiet modes, battery restrictions, time zone changes, and whether the reminder is still enabled.

Privacy policy

Read the Luovo Privacy Policy for details about local-first storage, optional sync, account deletion, health data handling, and platform diagnostics.